Frequently asked questions


Where is Customer Services?

Customer Services is located next to Costa Drive Thru. You can either pop in to speak to us or call on 01933 427925.

How do I contact one of the stores at Rushden Lakes?

Most of our stores have direct telephone lines to contact them. You can visit individual store pages on our website here to find out their contact details.

What are your opening hours?

Customer Services are open Monday – Saturday 8am to 6pm and Sunday 10am to 5pm. Our stores and restaurant times vary across each business, including on bank holidays. Please visit our stores page for individual store opening times or contact them directly.

Are you dog friendly?

Many of our stores and restaurants are dog friendly and they display a green sticker in their window; you can also find a list on our website here.  Dogs must be kept on a lead at all times, including the Nene Wetlands nature reserve and surrounding areas.

Do you have anywhere I can charge my device?

We have USB charging points located on the sides of our benches in Garden Square. They are free to use however please note you will need your own charging lead.

Do you keep lost property?

We keep all lost property handed in to us at Customer Services for 6 weeks. Please pop in or call Customer Services on 01933 427925 to check or log a missing item.

Can I purchase a Rushden Lakes gift card?

At the moment we do not have a Rushden Lakes gift card. Most of our stores offer their own gift cards and some can be purchased online as e-vouchers.

Is there a cash machine on site?

We do not have a cash machine on site; the closest one is at Waitrose, which is about a 5-minute walk across the footbridge. M&S also provide up to £50 cash back when making a purchase. Please do note that many of our stores and restaurants are contactless.

Is there a post box?

No, we do not have a post box on site; the nearest post box is at Waitrose, which is about a 5-minute walk across the footbridge.

Where can I find out what’s on at Rushden Lakes?

You can find all of our events, offers and activities listed here.

Where can I find more information about the nature reserve at Rushden Lakes?

You find out more at the Nene Wetlands Visitor centre by popping in or calling the team on 01933 779587.

How do I use one of your community sheds?

Our community sheds are free to use for local businesses and charities. Please contact Customer Services on 01933 427925 to enquire about availability and booking.

I am looking for a job at Rushden Lakes, where can I find the vacancies?

All of our job vacancies are listed on our website here.

I’ve noticed littering and damage at the white bridge, who do I report this to?

We are very grateful for our visitors informing us of any incidents & littering. If you spot any litter or any street cleaning problems at the white bridge, surrounding paths or the entrance to Rushden Lakes please do use this link to report to our local council here as we do not own these areas.

This includes:

• Mini roundabout outside of Customer Services

• Road from the A45

• White bridge

• Entrance to Southway towards the Leisure Terrace


Do you have to pay for parking?

Parking at Rushden Lakes is free of charge for 5 hours.

I am staying for longer than 5 hours, can I extend my parking?

You can extend your parking by calling Customer Services on 01933 427925 or popping in and we can log your car registration details for that day only.

Do you have electric vehicle charging?

We do have electric vehicle charging and these are managed by POD point. You can find the locations of these on our map here.


Am I allowed to take photos and videos on site?

Members of the public are allowed to take photographs in and around the site with a small digital camera/mobile phone for personal use only. To take photographs of shop interiors and exteriors, permission must also be sought from the individual retailer. Please note that photography/filming/sketching of the building’s infrastructure or Rushden Lakes staff is not permitted. Please note that Rushden Lakes’ Management team and The Crown Estate retain the right to refuse photography, filming and sketching and the use of drone equipment (including and not limited to tripods) is not permitted in any way on our premises unless prior written permission has been sought. Prior permission should also be sought to use photography in a commercial sense (such as social media, influencers, websites, brochures, advertisements etc.) For permission and enquiries please email